Frequently Asked Questions
What colors are available for the neon signs, and can I customize the color to match my specific theme?
What colors are available for the neon signs, and can I customize the color to match my specific theme?
We offer a vibrant selection of 10 stunning color options, including white, warm white, red, blue, green, pink, purple, yellow, orange, and light blue. While our standard colors are beautiful, we can discuss customization options to match your specific theme or preference.
How are the neon signs powered, and what materials are used in their construction?
How are the neon signs powered, and what materials are used in their construction?
Our neon signs are made from long-lasting, durable, and environmentally friendly LED neon strips. Each sign comes with a clear mounting backboard, a 2-meter power cord, and a power bank with a plug suitable for your country. The materials we use ensure both quality and sustainability.
How can I choose the best product for my space?
How can I choose the best product for my space?
You can reach out to our support department or use the filters on the website to select products by type, size, and style. We also recommend checking out our blog and gallery for inspiration.
Can I order a personalized design?
Can I order a personalized design?
Yes, we offer custom order services. Just send us your unique design, and we'll turn it into a captivating masterpiece, whether it's for our stickers, posters, or other products.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Can I control the brightness of the neon signs, and what accessories come with each purchase?
Can I control the brightness of the neon signs, and what accessories come with each purchase?
Yes, each neon sign comes with a wireless dimmer remote, allowing you to control the brightness and set the perfect mood in any room. Additionally, the sign includes a 2-meter power cord and power bank for easy installation.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
What payment methods are accepted?
What payment methods are accepted?
We accept various payment methods, such as credit cards, payment systems, online banking, etc. Choose the payment option during the order checkout.
How long does it take to produce a custom neon sign, and is there an option for rush production?
How long does it take to produce a custom neon sign, and is there an option for rush production?
Our standard production time is 1-2 weeks. However, if you need your neon sign sooner, we offer a rush production option for an additional fee, reducing the processing time to as little as 5 days.
What policies do you have regarding the quality of the pictures provided for custom signs, and what warranty and return options are available?
What policies do you have regarding the quality of the pictures provided for custom signs, and what warranty and return options are available?
We recommend providing high-resolution photos to avoid any graininess or pixelation in the acrylic sign with UV print. Unfortunately, we do not accept exchanges or refunds for made-to-order signs. However, we offer a 12-month warranty for defects. Please note that customers are responsible for customs duties.
