Shipping policy

Shipping times:We are not seeing any shipping delays currently. Shipping time is 3-7 business days.

Production times:3-7 business days. We are not currently seeing any production delays.

We all ship LED signs worldwide. Any LED design listed in our online store can be ordered and shipped anywhere. Look for this icon  it tells you the the product ships worldwide.

For international custom LED sign orders, please fill out the form on the  custom page of our website and our team will help with your order. Or use our customizer to create your custom sign right now.

We do not ship glass neon signs outside the U.S. or Canada due to their fragile nature. So some of our products are limited to the US and Canada only. Look for this icon  it tells you that the item is only available to customers in the US and Canada.

There are some products on our online store that only ship to customers in the USA. If a product does not have a globe icon or a US/Canada flag icon then the item only ships to the USA.

Customs fees, import fees, duties, and taxes. We ship products all over the world. Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own countries import laws and fees before you buy. Cityneon does not charge you any of these fees or taxes, and we're not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover transport of the product. If you're unsure about your government's import fees you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics.